Glossary

The vocabulary the trade uses, in plain language.

Property managers use a small, specific vocabulary. Most of it is not in any homeowner's handbook because it isn't supposed to be. Here it is.

14 of 14 terms
4P rule
A structured check for whether a repair is urgent
Annual-cost method
Compare repair and replacement by what each costs per year, not per invoice
Component
A distinct part of the building with its own lifespan and maintenance needs
Consequential damage
The additional damage caused by not addressing a defect in time
Corrective maintenance
Fixing things after they break
Defect
Anything in the building that is not working as it should
Inspector
A professional paid to look at your house and write a report — not to fix anything
Lifecycle maintenance
Pushing components to their full lifespan and planning the eventual replacement
Mandate
The budget ceiling you set before a contractor starts work
Planned maintenance
The umbrella for the work you do before something fails
Preventive maintenance
Scheduled inspections and servicing that keep components working
Retention
The last slice of the contract price, held back until the work is approved, snag-free, and the site is cleared.
Stopgap
A temporary fix that buys time to do the real repair properly
Two-inflection curve
Components hold steady, then decline, then drop off a cliff