What’s happening?

§ 01 Is it for me? three moments · in order
§ 01 acute

Just saw damage

Boiler stopped, water coming in, crack appeared.

Start here
§ 02 deliberate

Major decision ahead

Replace or repair? Claim or pay? Which contractor?

Start here
§ 03 background

Approaching season

Roof check before winter, gutters before rain.

Start here
§ 02 What progress you make one representative case
§01 · where you start

A boiler that stopped yesterday.

You don’t know if it’s a €200 fix or a €4,000 replacement. You’ve Googled symptoms, got three open tabs and no clearer answer.

tabs · 14:22
  • · reddit.com/r/HomeImprovement — “boiler knocking sound”
  • · vaillant.nl/service/storingen
  • · cv-monteur-amsterdam.nl/tarieven
  • · consumentenbond.nl — ketel vervangen 2024
  • · youtube.com — how a combi boiler works
  • · (no answer)
three open tabs · no clearer answer
§02 · what you work through

What’s safe, what’s urgent, what can wait.

You sort it. You check whether the boiler’s age makes this a repair year or a replacement year. You see what a fair contractor brief looks like.

4P triage elapsed 18 min
  1. 01
    People
    Safe · no fumes, no leak
    done
  2. 02
    Pets and environment
    No exposure
    done
  3. 03
    Production
    No hot water · day 1
    now
  4. 04
    Possessions
    Frost risk pending
    queued
§03 · where you end up

A clear next step.

The first question to ask the contractor. A note in the home’s record so next time something stops, you don’t start from zero.

next step record · 2026-06-04
ceiling · written
€ 220
FIRST QUESTIONage of unit?
LOGGED TOboiler · #03
RECORD ENTRY#412/2026
─ artifacts shown are representative. Real screens replace these placeholders before launch.
§ 03 What it costs annual · single price
€ 37 /year

Maintained, not abandoned. The methodology stays current as standards change. Your home’s record builds with every season you use it.

tools open end of June 2026
methodology BOEI · NEN 2767 · RICS
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No marketing list. No drip campaign. One email, end of June.

You hand the contractor a budget ceiling, in writing, before work begins.

A mandate is the cap a property manager hands a contractor: hours, local trade rate, call-out, materials. They proceed within it. If the cost will exceed it, they stop and explain why in writing before continuing.

§ 01 Configure EU rates
Estimated scope
§ 02 Your mandate incl. VAT · weekday

Select a trade and a scope to calculate your mandate.

§ 03 What a mandate prevents · in numbers dave's case · representative
Without mandate

Dave calls an installation company. Repairman arrives: €90 call-out. Thirty minutes assessing: €32.50. €125 on the meter before any repair begins.

Call-out€90.00
Diagnostic · 30 min€32.50
Labour · 3 h × €65€195.00
Parts trip · 1 h€65.00
Materials€100.00
Total€482.50
With mandate

The price is decided before the visit, not discovered after it. Dave hands the contractor the ceiling. They proceed within it; if not, they stop and write.

Labour · 3 h × €70€210.00
Materials · ratio 0.50€105.00
Call-out€55.00
Ceiling€370.00
↓ €112.50 saved · 23%

Describe the problem, not the solution. You write "find and address the cause of the leak", not "stop the leak". The contractor's expertise is the diagnosis; your mandate is the budget.

  1. Hourly rates above are EU averages for the trade. Adjust to your local market — Dutch and German rates run higher than Iberian and Eastern European.
  2. Materials ratio of 0.5 is conservative for plumbing and heating. Roofing and masonry run higher (0.7–0.9); carpentry runs lower (0.3–0.4).
§ 04 Browse the guides open · while we build the rest